TECHNICAL SUPPORT

Our technical support team is at your disposal to assist you in optimizing the use of your 3D measurement equipment. Whether you need assistance with your 3D scanner or measuring arm, our qualified experts are here to answer your questions and resolve your technical issues.For efficient processing of your request, please fill out the form below.

We are committed to providing you with a response as quickly as possible to minimize the impact on your quality control and metrology operations. A member of our technical team will contact you as soon as possible to handle your request.

Kreon partners can access all technical documentation, user manuals and support resources through our dedicated Kreon.shop portal.

Contact Technical Supports

*First name

*Last name

*Email

*Phone

*Company

*Country

Tell us more about your problem :

*Arm reference*Message

*Scanner reference*Message

*Dongle reference*Message

*Message

Mandatory

I agree to the GDPR Terms & Conditions

Thank you! Your submission has been received!

Oops! Something went wrong while submitting the form.

Join Our Newsletter

Close Cookie Popup

Cookie Preferences

By clicking “Accept All”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage and assist in our marketing efforts as outlined in our privacy policy.

TECHNICAL SUPPORT

Recommended PC configuration

The arm can't be connected (cable connection)

The arm can't be connected (Wi-Fi connection)

Connecting issues with my Kreon 3D scanner Solano / Skyline / Zephyr III

Understand Zephyr II controller states

The scanning doesn't work on arm

Scanner positioning is failing

Scanning passes overlap badly

Download arm drivers

The Dongle does not authorize a plugin / has expired

Contact Technical Supports

Tell us more about your problem :